Oct 022019

  • Act as Local Anchor for E related deployments (eg, SSIB, SPOT, etc)
  • Translate e-channel features into value for our customers and to foster knowledge about our e-based products.
  • Assist Customer service in onboarding new- and existing customers to process and ecom
  • Improve internal efficiency by increasing the End-to-End e-channel usage by customers
  • In coordination with CS Managers, Organize and deploy E-COM strategy in the area for Ocean
  • Coordinate with the relevant stakeholders for the execution of any e-com initiatives, workshop, seminars for ocean
  • Own the pipeline visibility across E-COM product (SPOT, Customer onboarding, Web, App, EDI, etc)
  • Flag and drive actions on E-COM outliers and ensure actions are taken by respective CS teams.
  • Support CS teams with training and capability building across our E-COM offering.
    Proactively keeping informed relevant CEN stakeholders with requirements and feedback around our E-Solutions.
  • Build up knowledge internally (training to CS agents)
  • Gather and share good practices from other locations
  • Ad hoc assignments related to the role

Job Details

Posted Date: 2019-10-01
Job Location: Karachi, Pakistan
Job Role: Customer Service and Call Center
Company Industry: Shipping

Preferred Candidate

Career Level: Mid Career
Nationality: Pakistan

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Tipical Questions
Explain A Complex Database To Your Eight-Year-Old Nephew Explaining public relations, explaining mortgages, explaining just about anything in terms an eight-year-old can understand shows the interviewer you have solid and adaptable understanding of what it is they do. Do your homework, know the industry and be well-versed.
Questions to ask
What constitutes success at this position and this firm or nonprofit? This question shows your interest in being successful there, and the answer will show you both how to get ahead and whether it is a good fit for you.